Trainer (Process/ Product Training)

Description

Design, develop and deliver Product, Process and Behavioural / Soft Skills trainings to all Internal Stakeholders and agent partners. ▪ Develop Effective Trainings / Training Management System which can provide information about Trainings on-the-go. ▪ Develop framework to measure, gauge and improve Training Effectiveness ▪ Develop and enhance the training tools, process manuals as and when required. Adopt new methodologies for training including online as well as web-ex etc. ▪ Design content that is required for online trainings and demo ▪ Up-skill and remain knowledgeable of companyss products, processes, current services offerings and current industry policies and practices. ▪ Impart induction training to new inductees on the various policies and procedures. ▪ Liaise with Internal Stakeholders and Agent Partners to conduct re-training on a timely basis. ▪ Prepare and schedule the training calendar for the respective regions in accordance to agent partners ▪ Manage training Unit to achieve business continuity and domain expansion. ▪ Tracking, measuring and reporting performance of Training Team ▪ Study and identify the process change / Enhancement in the System or process

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