AED
IT Help Desk Executive
- Salary: After Interview
- City: Dubai
- Industry: IT/Computers - Hardware
- Career: Unspecified
- Job Type: Full Time
- Gender: Male
- Listed: October 31, 2020 12:06 pm
- Expires: This ad has expired
Description
IT Help Desk Executive
Dubai
Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures.
Contact:
056-8430715
054-4581398
[email protected]
0568430715
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