Helpdesk Executive Required

Description

Responsibilities:

Technical Support: Provide expert assistance to users, troubleshoot technical issues, and resolve hardware or software problems efficiently.
Customer Service: Deliver outstanding customer service, ensuring all user inquiries and concerns are addressed promptly and professionally.
Problem Resolution: Diagnose and resolve IT-related problems, guiding users through step-by-step solutions with patience and clarity.
Documentation: Maintain detailed records of reported technical issues, solutions provided, and follow-up actions taken.
Collaboration: Coordinate with internal teams and external vendors to escalate and resolve complex technical issues.
Requirements:

Proven experience in a helpdesk or technical support role.
Strong knowledge of IT systems, software, and troubleshooting techniques.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple priorities.
IT-related certifications will be a plus.
Benefits:
Competitive Salary | Health Benefits | Training and Development Opportunities | Supportive Work Environment

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