Customer Operations Lead

Description

Top Accountabilities

Responsible for the Tier 3 reporting for the region.
Commercial – work within the WD cycle to have command over the sell out plans & understand where this has risk to fulfilment & problem solve with Planning & Logistics accordingly
Planning & logistics – work within the COE matrix structure to ensure the operation is delivering the functional RUN elements of the GT business
Customer Service – Leads strategic shifts in Customer Service area with the teams in Budapest, Manilla and Bangalore
Owns and develops relationship with MENA/India commercial teams
In order to bring the transformation to life, engages and collaborates internally with the market commercial teams and externally the strategic customers.

Ideal Experience

1+ years relevant supply chain experience
Outstanding ability to build and maintain genuine relationships
Holistic skills across all Global Supply Chain & Procurement pillars.
High expertise in dealing with ambiguity, complexity and working within a fast-paced, entrepreneurial and matrixed environment
Strong end to end supply chain FMCG understanding, alongside high levels of numerical competence and attention to detail
Experience of working with diverse teams indirectly
Experience in governance, brand change, manufacturing, logistics and planning preferable

[email protected]
0551108274