AIR TICKETING AGENT

Description

We are looking for an Air Ticketing Agent helps our clients to plan for their trips, answers questions on travel arrangements such as routes and time schedules, make, and confirms reservations, calculates the expenses and sells tickets to the passengers, also they may be required to make other arrangements such as car bookings for our clients. In addition, they are required to re-book tickets and other arrangements if the client decides to change their schedules.

JOB DESCRIPTION

Determining clients’ needs and suggesting suitable travel packages
Organizing travels from beginning to end, including tickets, accommodation and transportation
Supplying travelers with pertinent information and useful travel/holiday materials
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
Collect deposits and balances
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Handle unforeseen problems and complaints and determine eligibility for money returns
Attend conferences to maintain familiarity with tourism trends
Create and update electronic records of clients
Maintain relationships with key persons
Keep financial statements and documents
Reach the revenue and profit targets
Confirming hotel, air, tour, transfer and other travel services
Scheduling and ensuring the accuracy of transfer, travel and tour services
Maintaining accurate and up-to-date information on all confirmed services
Liaising with sales staff and partners regarding the status of reservations
Ensuring that all requests are processed within specified time schedule
Negotiating rates and researching suitable travel products
Liaising with the data and sales teams to resolve rate or service issues and handling account queries
Maintaining good relationships with partners and ensuring suppliers provide services in line with company guidelines
Managing calls from clients in travel and responding to any questions or concerns effectively
Overseeing client itineraries and documents and ensuring prompt delivery
Assisting with special projects and other duties as assigned by Management

[email protected]
0555404736