Receptionist (Guest Service Executive) – Front Office

Description

About the Job:

An opportunity has arisen for a Guest Service Executive to join the Front Office team. The main duties and responsibilities of this role:

Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
Take payment from guests on departure and close their bills correctly
Be efficient in assisting guests throughout their stay with any requirements
Sell rooms to walk-in guests at the maximum rate possible
Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
Update all information given by guests on the Registration Card on check-in into the system making sure that all required information has been provided
Scan the passport of every guest on arrival and save the data correctly for the CID Report
Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
Attend the daily handover briefing at the beginning of each shift
Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

About you:

The ideal candidate for this position will have the following experience and qualifications:

Secondary Education
1+ years front desk experience in a 5-star Hotel
Fluency in written and spoken English
Knowledge of front office application.
Knowledge of basic Microsoft Office applications.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits

[email protected]
0525840439