IT Professional seeks job in UAE

Description

• An IT Professional with 7 years of experience in providing Technical Support, and System Administration in complex, enterprise-level Windows/OSX environments • Spearheaded a team of level-3 supervisors, and provided assistance to more than 10000 users, globally in 24/7 support environment • Amplified the understanding of Specific Domains in order to comprehend and enhance the quality of the deliverables for projects in related domains • Successfully managed all escalations for remote offices for all desktop/system outages; interfaced with local and global system engineers to resolve issues • Managed Software Patching, and Anti-virus and Device Encryption for approximately 1000 devices • Prepared SOX Audits, and reports for overall compliance of desktop environment, MDM, endpoint encryption and anti-virus/malware reports • Supervised the incidents/problems raised & provided immediate resolution for service incidents and queries within the agreed service levels • An effective communicator with excellent interpersonal & communication skills and having a keen aptitude for learning and applying new knowledge resourcefullyTechnical Skills• Office 365: Experience in administering O365, Exchange, Azure Active Directory and SharePoint environment. Hands-on experience in PowerShell tools. Working knowledge on Office Desktop Applications, Exchange Active Sync, Exchange Admin Console, Skype For Business Support • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Switching & Firewalls • Windows 10, MAC OSX • Mobile Device Management (Maas 360, Exchange Active Sync, BES) • CRM tools – Service Now, Remedy Now, ITSM, IBM Maximo. • Active Directory – Create, Manage & Delete Objects, User Accounts, Distribution Lists, Mailboxes, Resource and Service Accounts. Folder Access, Security Group Membership

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0501637956