Desk Agent – Dubai

Description

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:
Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging of our members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings
Making the check-in and check-out process feel swift and seamless
Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We Need From You
Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in the local language – extra language skills would be great, but not essential
Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills

[email protected]
0551108274