Customer Support Specialist (KOREAN/SPANISH SPEAKING)

Description

The primary responsibilities include:
• Handle high amounts of live chat, tickets and incoming emails.
• Identify and evaluate customers’ needs to deliver satisfaction.
• Provide accurate, valid and comprehensive information.
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Craft messaging to assist with unique client inquiries.
• Review and approve transactions for different business units as necessary.
• Track product requests and partner with product team(s) to ensure successful implementation.
• Be an advocate for the crypto industry and an educator to new clients.
• Coordinate and handle customer complaint issues, and retain regular customers.
• Solve customer complaint issues, and create and document report analysis.
• Optimize customer complaint processes and improve service quality.
• Handle unpredictable emergencies in an efficient and timely manner.

Required Skills and Experience:
• A Bachelor’s Degree.
• Must have +2 years of work experience in a similar position.
• Effective communication skills both in Korean and English.
• Strong interpersonal abilities.
• Time management skills & listening and responsive to customer expectations.
• Ability to work in a team environment with little supervision.
• Serenity in challenging situations: self-control, tolerance, resilience.
• Accountability/ Integrity, honesty and ethics in all dealings.
• Attention to details and continuous improvement mindset.
• Understanding customer data & software.
• Customer requirements Maintenance.
• Customer database & Customer requirement Maintenance.

Required Competencies:
• Excellent communication skills with mandatory English language;
• Strategic management;
• The ability to maintain calm under pressure
• Concern for order, accuracy, and quality;
• Initiative;
• Skills of teamwork;
• Responsiveness;
• Punctuality.

[email protected]
0503122494