Customer Service Representative

Description

Job brief
We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.

Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

candidate should be inside in uae

interested ones please send your resumes through
email:@[email protected]

[email protected]