Automotive Service Advisor (European or Arab Only)

Description

Requirements and skills:
Advises customers about necessary service for routine maintenance.
Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Excellent communication and leadership skills
Confers with customers about inspection results, recommend corrective procedures and prepare work orders for needed repairs.
Decision-making skills
Prepares a repair order showing time, cost, and labor estimates for service.
Writes a brief description of the customer’s concern about the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with the customer as needed to confirm the problem or refer to a test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with the dispatcher, if necessary.
Obtains customer’s signature on repair order; provides the customer with a copy.
Establishes customer’s method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed, and additional work and authorization are noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
Keeps service department forms, menus, and pricing guides up to date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for bodywork, inform the customer if work is needed, and provide an estimate for body work.
Keeps work area clean.
Maintains a professional appearance.
Other tasks as assigned
In this full-time role, you’ll work in our state-of-the-art workshop in the heart of Dubai.
If you’re ready for a new challenge and want to join our journey of excellence, we can’t wait to meet you. Apply now!

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