Customer Service Representative

Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information regarding products/services, order status, and account inquiries.
Troubleshoot and resolve customer issues efficiently and effectively.
Maintain a high level of professionalism and empathy in all interactions.
Document customer interactions and feedback accurately in the CRM system.
Collaborate with other departments to resolve customer issues and improve service processes.
Assist in maintaining customer satisfaction and retention goals.
Participate in training and development programs to enhance customer service skills.
Perform other duties as assigned.
Qualifications:

High school diploma or equivalent; additional education or certification is a plus.
Previous experience in customer service or a related field preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in using computers and customer service software.
Ability to handle high-pressure situations with a calm and positive demeanor.
Flexible schedule, including the ability to work evenings and weekends as needed.
Benefits:

Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for career advancement
Employee discounts on products/services

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