Wallet Customer Service Specialist

Description

Responsibilities

Handle customer enquiries that are directed to wallet operations
Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution
Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience
Monitor operation alerts and resolve issues related to daily wallet operation

Requirements

Experience working for crypto exchange in similar capacity
As a team, able to work in shift and provide coverage for customer service function and alert management
Excellent customer service and communication skills
Ability to work in both a team environment and autonomously
Experienced in leading/coaching a team
Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
Strong passion to provide support to customers

[email protected]
0551108274