Telemarketing / Call Center executive – outbound and inbound

Description

Job Description

To drive call center performance through outbound and inbound calls in accordance with StayBAB call center policies and procedures.

Duties and Responsibilities

Your main responsibilities in this role include the following:
• Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
• Proactively offer customer to register In staybab website according to procedures and guidelines
• Escalate customer queries and complaints as necessary.
• Follows up with customer via telephone or email following initial sales contact
• Explain products or services and prices, and answer all the customers questions.
• Polite and courteous when dealing with customers all the time.
• Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
• Keep accurate data on all tasks performed as per defined format,
• Keep customer documents secured and filed accordingly
• Initiate outbound calls to prospect customers , hotelier , property partner as well as existing customers/guests/ travelers.
• Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
• Proactively up sell the various services/ products to customers or caller that qualify
• Adherance to all Staybab policies.

Job Requirements
• Strong communication skills
• Ability to interact with customers of all levels
• Ability to perform basic mathematical computation
• Good working knowledge of Microsoft Office

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