Telemarketing/Call Center Executive

Description

Duties and Responsibilities

Your main responsibilities in this role include the following:
• Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
• Proactively offer customer to register In staybab website according to procedures and guidelines
• Escalate customer queries and complaints as necessary.
• Follows up with customer via telephone or email following initial sales contact
• Explain products or services and prices, and answer all the customers questions.
• Polite and courteous when dealing with customers all the time.
• Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
• Keep accurate data on all tasks performed as per defined format,
• Keep customer documents secured and filed accordingly
• Initiate outbound calls to prospect customers , hotelier , property partner as well as existing customers/guests/ travelers.
• Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
• Proactively up sell the various services/ products to customers or caller that qualify

Call;
054-3537346
054-4581398

Email: [email protected]

[email protected]
0543537346