RMA Logistics Co-ordinator

Description

Leading IT company in Dubai is looking for RMALogistics coordinator. Interested candidates can email their CV to [email protected]

Job Responsibilities : – • Lead the process of product returns and track product failure analysis • Work with engineers and technicians to identify electronic issues and communicate findings to customers as needed • Ensure a high level of customer service is delivered to all internal and external customers, in accordance with the RMA Support Team’s mission. • Handle the day-to-day RMA receiving, processing, internal/external movement, and shipping activities • Meet all internal and external Service Level Agreements while striving to exceed expectations • Maintain daily productivity / workflow reports and metrics • Manage the RMA Authorization processing as needed • Responsible for building a cohesive team that is focused on continuous improvement • Work closely with internal departments such as Operations, Internal Sales, Technical Support, Accounts Receivable/Payable, Quality and Engineering as required • Build and maintain positive relationships with contract manufacturers and vendors • Set daily, weekly and monthly processing priorities • Maintain, review and update process documentation on a regular basis; Create new documents as required • Review and analyze current processes on a regular basis and develop and implement new processes as required The ideal candidate will have high energy, providing exemplary customer service, flexibility, dependability and willingness to do whatever it takes to get the job done—with a smile—are all highly desirable traits. Being a self-starter with a desire to exceed expectations is the key to success at our company.

[email protected]