Operations Executive

Description

Operations experience in Banking/Customer service/Call center industry Preferred!

Monitor day-to-day operations, while tracking and reporting on performance and recommending actionable improvements as necessary

Communicating with customers to respond to issues or concerns they may have regarding their order

Reviewing operational procedures to improve efficiency and reduce costs

Reporting operational data to supervisors or department heads as needed

·Train and on board new employees on operational protocols to ensure all staff members adhere to standard operating procedures (SOP’s)

· Develops, prepares, and presents program reports; maintains comprehensive program records and statistical information

·Ability to develop, evaluate, and edit the content, structure, and format of a range of written materials.

y service industry.

[email protected]
0555404736