Member Service Assistant

Description

Responsibilities

Creates and updates lists of trusted local area vendors, stores, and services to recommend to members/guests when requested.
Creates itineraries, coordinates transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
Meet members/guests upon arrival and departure while maintaining a high level of visibility and access at all times.
Creates and submits reports related to specific departments, including a daily report on onsite activity and an up-to-date 10-day forecast of visits and special requests.
Creates and maintains member profiles and preferences.
Creates and updates written communications and visual guides including calendars, amenity lists, staff listing, bios, and photos.
Work closely with Sales and F&B to create exceptional experiences for prospects/visitors.
Works with General Manager and Public Relations team to promote positive experiences, including photography.
Assists in the golf retail shop and for events as needed.
Carries out any other duties as assigned and shows a high level of willingness to take on new responsibilities and learning experiences.

Competencies for Success in the Role

Prior experience and proven success in the hospitality or service industry is strongly preferred (Hotel Management degree preferred but not necessary).
Positive and engaging attitude, professional and outgoing demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests and team members.
Knowledge of and ability to operate computer and communication platforms (i.e Jonas, Club Essentials, Alice, Microsoft).
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times
Ability to work a flexible schedule, including evenings, weekends, and holiday and a shift greater than eight (8) hours in length
Ability to read, write, speak and understand English; additional languages preferred
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, and moving for periods of greater than four (4) hours, and lifting, carrying, bending, stooping, squatting, reaching, pushing and pulling

[email protected]
0551108274