IT Support Engineer (Preferred : Egyptian / Sudanese)

Description

** ARABIC SPEAKING CANDIDATES ONLY **SALARY: 4K~5K MAX depending on experience.EXPERIENCE: 1~3 yearsNATIONALITY: Egyptian OR Sudanese preferred.****** RESPONSIBILITIES • Installing and configuring computer hardware operating systems and applications.• Configure network windows servers 2012 /2008/2003 and trained local administrators on standard network server procedures.• Monitoring and maintaining computer systems and networks.• Monitoring and maintaining VM Ware Server.• Talking staff or clients through a series of actions, either face to face or over the telephone to help• set up systems or resolve issues.• Research and resolve problems on Desktop and LAN, including IP resolution, cabling problems, and peripheral malfunctions and configure for TCP/IP network, including DHCP, DNS settings.• Troubleshooting system, network, servers, printers, computer workstations, etc. problems and diagnosing and solving hardware or software faults.• Work in Servers and Blades and SAN storage Dell, HP and Maintaining the server back‐up.• Providing support, including procedural documentation and relevant reports.• Following diagrams and written instructions to repair a fault or set up a system.• Office 365 Email configuration and support• Setting up new users’ accounts and profiles and dealing with Active Director and login issues.Responding within agreed time limits to call‐outs.• Experienced in CCTV Cameras Installation and Configuration in Security & Communication Equipment• Replacing parts as required.• Research and resolve problems on MAC and troubleshooting.• Prioritizing and managing many open cases at one time.• Rapidly establishing a good working relationship with customers and other professionals, e.g. software developers.• Testing and evaluating new technology.

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