Customer Service Representatve

Description

CUSTOMER SERVICE
Key Roles & Responsibilities
Customer Interaction

Greet and assist customers via phone, email, chat, or in person.

Provide accurate information about products, services, or policies.

Problem Solving

Address customer complaints and issues promptly and professionally.

Escalate complex problems to supervisors or specialized departments.

Order Processing

Take and process orders, returns, or exchanges.

Track and update customers on delivery or service timelines.

Record Maintenance

Maintain detailed records of customer interactions, feedback, and resolutions.

Update customer accounts as needed.

hiring@estgrps.com
0567815136