Customer Service Representative in Hotel

Description

Job Position: Customer Service Representative

Location: Dubai

Contact Information:

WhatsApp: +971568073852
Email: [email protected]
Job Description:

We are seeking a dedicated and personable Customer Service Representative to join our team at a hotel in Dubai. The ideal candidate will be responsible for ensuring guests have an exceptional experience from the moment they arrive until they depart.

Responsibilities:

Greet guests warmly and assist with check-in and check-out procedures.
Answer phone calls and respond to guest inquiries and requests promptly and courteously.
Provide information about hotel facilities, services, and local attractions.
Handle guest complaints and resolve issues effectively and efficiently.
Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
Assist guests with reservations, cancellations, and modifications.
Process payments and maintain accurate billing records.
Maintain a clean and organized front desk and lobby area.
Promote hotel services, amenities, and special offers to guests.
Assist with administrative tasks, such as data entry and record-keeping.
Requirements:

Previous experience in customer service, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using hotel management software and MS Office Suite.
Ability to work independently and as part of a team.
Fluent in English; additional language skills are an advantage.
High school diploma or equivalent; additional hospitality training or certification is a plus.
Benefits:

Competitive salary.
Opportunities for professional development and career growth.
Positive and supportive work environment.
Health insurance and other benefits.
Employee discounts on hotel services and amenities.
If you have a passion for hospitality and enjoy creating memorable experiences for guests, we would love to hear from you. Please send your resume to [email protected] or contact us via WhatsApp at +971568073852 to apply.

[email protected]
0568073852