Customer Service Representative

Description

Job Position: Customer Service Representative

Location: Dubai

Contact Information:

WhatsApp: +971547591784
Email: [email protected]
Job Description:

We are seeking a friendly and efficient Customer Service Representative to join our team in Dubai. As a Customer Service Representative, you will be the first point of contact for customers, providing excellent service and ensuring customer satisfaction.

Responsibilities:

Answer incoming customer inquiries via phone, email, and chat.
Provide information about products, services, and policies to customers.
Handle and resolve customer complaints and issues in a timely and professional manner.
Process orders, returns, and exchanges, ensuring accuracy and efficiency.
Update customer accounts and maintain detailed records of interactions.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Collaborate with other departments to address customer needs and concerns.
Provide feedback on recurring customer issues to help improve products and services.
Maintain a positive and professional demeanor in all customer interactions.
Meet or exceed performance targets and goals set by the management.
Requirements:

High school diploma or equivalent; a degree in business or a related field is a plus.
Previous experience in a customer service role is preferred.
Strong communication skills, both verbal and written.
Ability to handle difficult situations with patience and professionalism.
Proficiency in using customer service software, databases, and tools.
Excellent problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
A positive attitude and a commitment to providing outstanding customer service.
Flexibility to work shifts, including evenings, weekends, and holidays.
Benefits:

Competitive salary package.
Health insurance and other employee benefits.
Opportunities for career growth and development.
A dynamic and supportive work environment.
If you are passionate about helping customers and enjoy working in a team-oriented environment, we encourage you to apply for this position. Please send your resume to [email protected] or contact us via WhatsApp at +971547591784 to apply.

[email protected]
0547591784