Customer Service Representative

Description

Responsibilities:

Lead, supervise, and manage a team of telecallers to achieve daily, weekly, and monthly targets.
Monitor team performance, provide feedback, and implement strategies to improve efficiency and productivity.
Train and mentor new team members, ensuring they are well-versed in company products and telecalling techniques.
Develop and maintain a positive and energetic work environment to boost morale and team spirit.
Handle escalated customer calls, providing resolutions and ensuring customer satisfaction.
Prepare and present performance reports to senior management.
Ensure compliance with company policies and procedures.
Experience:

· Minimum of 3-5 years of experience in a telecalling or call center BPO environment, with at least 2 years in a leadership role.

Qualifications:

Proven experience as a Team Leader or similar role in a telecalling/telemarketing environment.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to motivate and inspire a team to achieve high performance.
Experience in customer service or sales.
Knowledge of CRM systems and telecalling software is an advantage.
Flexibility to work in shifts if required.
Immediate availability is a strong plus.

[email protected]
0526413140