Customer Service Executive Cum Data Entry Operator

Description

Urgently hiring

· Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media

· Responsible for plotting appointments for routes daily and coordinates timely fulfillment of home care services

· Always maintains a positive and constructive attitude

· Ensures to adhere to and implement all company policies and procedures

· Responsible for maintaining and updating customer information as needed

· Attempts to resolve and de-escalate any issues in a calm manner

· Ensures to escalate calls or challenges to supervisor when necessary and appropriate

· Responds to requests for assistance and/or possible processing of payments & invoices in a timely manner

· Responsible for tracking call-related information for auditing and reporting purposes

· Ensures to provide feedback reports on call issues related to customer issues

· Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls

· Appropriately schedules customer appointments and follow-up

· You have a keen attention to detail.

· Minimum typing speed of 25 W.P.M. with 95% accuracy.

· Maintains database by entering new and updated customer and account information.

· Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.

· Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

· Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

· Contributes to team effort by accomplishing related results as needed.

· Respond to queries for information and access relevant files

· Comply with data integrity and security policies

Call;
054-3537369
056-6310280

[email protected]
0543537369