Customer Service Associate

Description

What you’ll be working on

Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
Onboarding customers to kick-off their journey
Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
Beyond to make sure they leave the conversation satisfied
Communicating feedback to the team and following up on resolving customers’ pain points

Ideal Candidate

Fresh graduate or preferably working in a customer service role for 1 – 2 years
Have excellent verbal and written communication skills in English , and you’re also a fast typer
Passionate about problem solving; you get satisfaction from making people’s lives better
A people’s person by nature
Have a deep sense of empathy & drive to resolve customer issues
Maintain a calm demeanour when facing challenges or stressful situations
Ability to organize your time efficiently, and complete tasks in a timely manner
Interested in working on shift basis

[email protected]
0551108274