Customer Service Assistant

Description

The duties a
performs vary depending on their position and work environment. A Customer Service Assistant who works at an IT helpdesk, for instance, may provide customers with technical assistance or may route calls to a technical services department. In contrast, someone who works on a shop floor will be more focused on providing customers with information and selling a company’s products. In general, their day-to-day activities include:

Handling all incoming customer queries and questions
Providing the appropriate service and information or referring clients to another department
Referring problematic issues that they cannot solve to management
Resolving customer complaints and issuing refunds as needed
Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
Providing quotations and checking product availability
Handling payment transactions
Adhering to a company’s policies and procedures at all times when assisting customers
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