Customer Happiness Representative

Description

Responsibilities:

Manage Premium Support Contracts – Transferring data between systems and dispatching PDF files to end-users
Prepare a variety of reports to assist the customer support team in their operations
Attend team meetings, actively participate, and maintain precise meeting minutes
Contribute to knowledge management efforts, assist in maintaining and updating the internal knowledge base and documentation

Qualifications:

Fluent in English
Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field)
Excellent verbal and written communication skills
Ability to work in a fast-paced, team-oriented environment
Strong problem-solving skills.

Skills:

Proficiency in MS Office Suite
Understanding of basic computer troubleshooting
Ability to manage multiple tasks and priorities

Personal Attributes:

Customer-focused and service-oriented
Proactive and willing to take initiative
High level of integrity, confidentiality, and accountability
Open to feedback and continuous learning.

[email protected]
0551108274