Customer Service Representative

Description

As a Customer Service Representative, you will serve as the primary point of contact for our customers, addressing inquiries, solving issues, and providing a high standard of service. This role requires excellent communication skills, patience, and a positive attitude to help ensure customer satisfaction.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
Address and resolve customer issues, following established procedures and escalating as needed.
Provide detailed information on products, services, and company policies.
Maintain accurate customer records in the system, documenting interactions and feedback.
Identify customer needs and suggest relevant products or services.
Monitor and meet individual and team performance metrics, including response time and customer satisfaction scores.
Continuously improve through feedback and training sessions.
Qualifications:

High school diploma or equivalent (Bachelor’s degree preferred).
Proven experience in a customer service role or similar field.
Strong verbal and written communication skills.
Ability to remain calm and effective under pressure.
Familiarity with customer service software and CRM tools is a plus.
Problem-solving skills and a positive attitude.
Availability to work flexible hours, including weekends and holidays, as needed.
Benefits:

Competitive salary with performance bonuses.
Comprehensive health, dental, and vision coverage.
Paid time off and holiday leave.
Opportunities for advancement and professional development.
If you are passionate about helping people and enjoy working in a supportive team environment, we’d love to hear from you!

[email protected]