Customer Service Representative – Hotel

Description

Job Title: Customer Service Representative

Location: Dubai, UAE

Job Type: Full-time

Job Description:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. The Customer Service Representative will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. If you have excellent communication skills, a friendly demeanor, and a passion for customer satisfaction, we encourage you to apply.

Responsibilities:
Answer and respond to customer inquiries via phone, email, or live chat
Provide product information, assistance, and support to customers
Resolve customer issues, complaints, and requests in a timely and professional manner
Process orders, returns, and exchanges accurately
Collaborate with other departments to address customer needs
Maintain accurate and detailed customer records
Contribute to a positive and collaborative team environment

Requirements:
Proven experience as a Customer Service Representative or in a similar role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize customer inquiries effectively
Proficient in using customer service software and Microsoft Office applications
Positive attitude and a willingness to go the extra mile for customers
High school diploma or equivalent; additional education is a plus

Benefits:
Competitive salary
Health insurance
Retirement savings plan
Employee discounts on company products or services
Training and development opportunities
Collaborative and team-oriented work environment

How to Apply:
Interested candidates are invited to submit their resume and cover letter to email:[email protected] or WhatsApp:+971524304128.

[email protected]
0524304128