Customer Relationship Officer required

Description

Responsibilities:

Client Engagement: Establish and maintain positive relationships with clients, understanding their needs and preferences.
Problem Resolution: Address client inquiries, concerns, and complaints promptly, ensuring effective solutions and a high level of satisfaction.
Product Knowledge: Stay informed about our products/services, providing accurate information and guiding clients to suitable options.
Sales Support: Collaborate with the sales team, assisting in closing deals and ensuring seamless transactions.
Feedback Collection: Gather feedback from clients to enhance our services and products, contributing to continuous improvement.
Documentation: Maintain accurate records of client interactions, transactions, comments, and complaints.

Requirements:

Previous experience in customer service, sales, or a related field is preferred.
Excellent communication skills in English, both written and verbal.
Empathy, patience, and a customer-focused mindset.
Strong problem-solving abilities and a proactive attitude.
Knowledge of CRM software is a plus.

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