REQUIRED TELEPHONE OPERATOR

Description

Job Description
Answers incoming calls.
Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
Places outgoing calls.
Receives guest messages and deliver the same to the guest.
Logs all wake-up call requests and performs wake-up call services. Wake-up call services.
Provides information about hotel services to guests.
Understand the telephone operator board or PBX switchboard operations.
Provides paging services for hotel guests and employees.
Handle guest complaint calls, routing to the duty manager or to the proper department
Knows what action to take when an emergency call is required.
Assists in reporting telephone equipment or service complaints and problems.
Following telephone etiquette.
Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
Must be polite and courteous while answering the phone.
Open and close telephone functionality on the hotel front office software.
Keep records of calls placed and received by all departments and recording the call charges.

CALL/WHATS APP;
056-8430715
056-8749406

0568430715