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Required Subject Matter Expert

  • Salary: After Interview
  • City: Dubai
  • Industry: Other
  • Career: Unspecified
  • Job Type: Full Time
  • Gender: Any
  • Listed: July 3, 2018 10:48 am
  • Expires: This ad has expired


the candidate has experience in call center management with qualification post graduate in Management and certified in Six Sigma or lean or COPC. Below is the brief.
• Identifying opportunities in the business to increase operational effectiveness to reduce cost, improve efficiency and to promote Customer and Client satisfaction
• Identifying, planning and implementing process improvements, new practices and improved operating standards
• Conducting cost benefit analysis for the process to understand the improvement impact on the business
• Managing improvement projects using DMAIC approach
• Provide process improvement solutions to internal operations on the lines of Six Sigma, Lean, and COPC etc.
• Work with Operations for Scoping and Opportunity Identification exercises to identify areas of transformation, enhance service delivery and outline areas of potential savings
• Understands client’s processes and suggest modes of value addition
• Develop proposals for projects, perform risk analysis and manage change control
• Undertake all onsite groundwork in respect of Business Transformation assignments, including Process mapping, documentation, detailed design, transition planning and implementation, process improvement and reengineering
• Ensuring that all metrics or opportunities that has impact on Customer & Client Satisfaction are captured and action

[email protected]

Listing ID: JOB1521340508

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