IT Support Executive

Description

Provide strong customer service for internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams Keeping asset and change management systems up to date at all times
Enrolling and managing Windows and Mac OSX devices on Microsoft Intune
Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
Responsible for successful deployment and upgrades of hardware in the office
Perform computer management and system administration activities
Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA
Support of the following Technology: Microsoft Office products, Windows 10, Mac OSX, desktops, laptops, multi-function printers, basic LAN/WAN connectivity
Daily communication of service business line status
Device management and control for handheld devices
Updating and writing Knowledge Base entries when new solutions are established
Raising awareness of regular repeat Incidents
Raising Problem Records for investigation
Working along side Senior management to implement new technologies
Virus Protection and Updates
Security Patching for all end user devices
Keeping all documentation and diagrams up to date and accurate
Performing all daily checks consistently and resolving issues
The Person

Warm, friendly and approachable demeanor striving for top rate customer satisfaction
Excellent analytical and problem-solving skills with a want to find and understand the problem
Excellent verbal and written communication skills
Be able to suggest improvements to workflows
Organized and calm under pressure
Be a self-starter – Be the one pushing the boundaries

[email protected]
0551108274