Housekeeping/Order Taker

Description

To provide housekeeping order taking / telephone service to guests and staff

KEY ROLES & RESPONSIBILITIES

Ensure forwarding and receiving of all information pertaining to Housekeeping
Receive, record and distribute various reports via Opera Property Management System
Receive, record and transmit guest requests accurately
Input accurate room status into computer daily and investigate discrepancies
Maintain and update administrative data
Maintain key control and monitor lost property
Maintain working area in a proper state of cleanliness
Handle guest complaints, delegate immediately & report to Head Housekeeper
Comply with hotel’s health, safety and hygiene policies
Adhere to personnel grooming and hygiene standards
Attend meetings and training sessions as required
Has an awareness of all Housekeeping positions including their job functions
Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
Ensures smooth handover of daily activities to next shift
Maintaining Lost and Found records.
Ensuring proper follow up with job orders and missing items
In charge of updating departmental notice boards

Call;
056-1703419
056-7859482

[email protected]
0561703419