Customer Service Co-ordinator/Secretary

Description

We are looking to hire a passionate and dedicated Customer Service Center Coordinator for a home appliances service repair company as the Primary contact between the customer/channel Partners and Service Support Team. Essential Responsibilities: Ensuring all customer’s calls answered Handling customer complaints/inquiries and do the proper follow-up to insure a fast resolution Creating Jobs orders divert them to the respective team to provide timely support and to follow up on progress of system status. Ensuring immediate action on all requests Checking parts availability, price, to eliminate any delay in delivery Align and support service sales team with quotations by providing Parts costs and availability of stock to meet sales targets This customer service center coordinator serves as the primary contact between the customer and Service Support The coordinator also needs to liaise with potential B2B contacts for setting up new opportunities such as long term AMC contracts. Fundamental tasks : • Participates in the daily operations of the call center • Receiving calls from Technicians and then dispatching engineers to fix and repair the equipment as necessary • Updating database via calls, emails, Ensuring immediate action on all requests • Good Computer Skills • Knowledge of parts ordering System • Ability to Work independently with minimum direction • Effective communication skills • Typing skills • Strong Interpersonal Skills • Fluent in English Language required • Team player • MS Office proficiency • Demonstrated understanding of the product area as it relates to the customer segment • Demonstrated analytical thinking/problem solving ability • Ability to think clearly and quickly and empathize in high-pressure situations Preferred Qualifications: • Strong oral and written communication skills • Strong interpersonal and leadership skills • Ability to work independently • Strong problem solving skills • fluent English is a must Required : Driving license

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