Client Service Executive

Description

Job Title: CUSTOMER SERVICE EXECUTIVE Reports to: OPERATION DIRECTOR Division/ Department: CSD Experience: 03-04 YEARS Location: Head office Level/Salary Range: As per company standardJob Code: TBM05 Required Customer Service Executive for a Maintenance company. With Minimum 3-4 years of professional experience in Maintenance (or) facility management (or) Real Estate / similar industry with below roles and responsibilities: • Ability to handle Maintenance staff schedules. • Knows how to use CRM systems and practices • Knowledge about maintenance works (Electrical, Plumbing, Carpentry, and Painting) to guide client and staffs accordingly. • Support technical and M&E staff in effective and technically appropriate project planning, strategy development and implementation against agreed work plans, ensuring projects represent effective strategies and innovative approaches based on evidence. • Prepares quotations and contracts to clients for new projects, AMC and renewals. • Prepares closing notices for end projects. • Provide first level contact and convey resolutions to customer issues • Resolve customer complaints via phone, email or social media • Follow up with customers, provide feedback and see problems through to resolution • Update customer data and produce activity reports • Manage large amounts of incoming calls • Utilize excellent customer service skills and exceed customers’ expectations • Attracts potential customers by answering the service questions; suggesting information about other services. • Build sustainable relationships of trust through open and interactive communication • Advise on company information • Inform customer of deals and promotions • Excellent communication and presentation skills • Ability to multi-task, prioritize and manage time effectively • Arabic is an advantagePlease do not apply who doesn’t have experience in the relevant industry.BENEFITS: • Attractive salary package + Free Visa + medical insurance + mobile phone (if company needed) Qualified candidates, please send your CV to tyloshiring@gmail.com with Job code: TBM05