Car Park Attendants

Description

Customers/Clients

To liaise with members of the public and give advice on the car park facilities and any parking issues in a courteous manner, ensuring that our customer care policy is adhered to at all times
To maintain good relations with all relevant regulatory authorities and local businesses.
To assist in providing an effective customer care policy
Processes

To authorise vehicles for specific clamp and removal action in line with contract guidelines
To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out
To report all occurrences of equipment breakdown and irregularities within the car park
To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service
To assist in the procedures for handling and banking cash
To assist in the monitoring of the appearance of the designated car park and escalate required actions to the Car Park Supervisor as and when required.
To assist in the implementation of Health & Safety requirements for the car park
People

To act as relief and cover for other car park staff during periods of absence
To work effectively as part of a team
Expected Deliverables

Delivery of all contractual requirements to the satisfaction of ZONE and the Client
Personal Competencies

Ability to communicate with customers, often in difficult and demanding circumstances.
Ability to write simple reports and complete pocket book notes.
Customer service skills.
Ability to act with integrity in the following of Company policies, processes and procedures
Skills

Ability to communicate fluently in English and/ or Arabic
Ability to handle car park equipment’s/machineries
Customer Service
Cash handling

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