Welcome, visitor! [ Register | Login

Call Center Supervisor

  • Salary: After Interview
  • City: Dubai
  • Industry: Media
  • Career: Entry Level
  • Job Type: Full Time
  • Gender: Any
  • Listed: October 8, 2019 3:08 pm
  • Expires: This ad has expired

Description

Call Center SupervisorGeneral Location: Dubai Occupancy: full time We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients.Responsibilities:Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction.Requirements Experience: 1 year Bachelor degree High School Diploma or equivalent, but more education, especially in management, is preferred. Call center, customer service, or supervisory experience may be required. Proficiency with technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.Provisions Salary: AED 7,000 Employment visa provided Transportation provided Housing provided Medical insurance providedPOST YOUR CV: cv@job4u.ae

cv@job4u.ae

Listing ID: JOB1229382126

Leave a Reply

Be careful of scam!

Never send money to anyone Real employers don't ask for money at all.
Check the contact person authenticity Employers usually don't use email account from free providers such as gmail or yahoo etc.
Check the company website Ask for the employer website, and try to verify its authenticity.
Just be careful Make sure you are talking with real people and not a bad scammer.
Report scams if you feel one of the posts posted on our website is a scam, please make sure to report it so we can take an action regard it.