Call Center Representative

Description

Job Opportunity: Call Center Representative
Location: Dubai, UAE

We are currently seeking enthusiastic and customer-oriented individuals to join our team as Call Center Representatives in Dubai. As a Call Center Representative, you will be the first point of contact for our customers and provide exceptional service over the phone.

Responsibilities:

Answer incoming calls and respond to customer inquiries and issues.
Provide information about products, services, and promotions.
Handle customer complaints and escalate complex issues to the appropriate department.
Process orders, returns, and exchanges accurately and efficiently.
Keep detailed records of customer interactions and transactions.
Follow communication scripts and guidelines to ensure consistent service.
Meet and exceed customer service targets and goals.
Collaborate with team members and departments to resolve customer issues.
Stay updated on product knowledge and company policies.
Requirements:

High school diploma or equivalent; additional education or certification is a plus.
Proven experience in customer service or call center roles.
Excellent communication and listening skills.
Strong problem-solving and decision-making abilities.
Ability to multitask, prioritize tasks, and manage time effectively.
Proficiency in computer applications and data entry.
UAE residency or work permit is required.
Benefits:

Competitive salary and performance-based incentives.
Comprehensive training and ongoing development opportunities.
Supportive and collaborative team environment.
Career growth prospects within the company.
To apply for this position, please send your CV to [email protected]. For inquiries, contact us via WhatsApp at +971554906798.

[email protected]
0521203963